REFUND & EXCHANGE POLICY

Enmelife Sdn Bhd reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings. The following terms are applicable for any products that you purchased with us.

We strictly do not allow refunds or exchanges for:

    • Change of mind / interest
    • Errors you have made in your order
    • Product has been opened from packaging

It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our third-party logistics provider. Any discrepancies should be reported within 5 working days from the date of delivery.

We will only allow refunds for:

  1. Delivery Discrepancies
    • Failure of our third-party logistics partner to fulfil the order
    • Order is not delivered as per scheduled delivery date
    • Order is cancelled due to extenuating factors from Enmelife Sdn Bhd (e.g. peak periods)
    • Incorrect Order Quantity
    • There are missing items in the order

We will only allow exchanges for:

  1. Delivery Discrepancies
        • Wrong product(s) delivered

    Kindly drop us an email (info@enmelife.com) & attach clear snapshots of the hard copy invoice & all products received. Please arrange a courier to send the items within 5 working days after we have verified your case.

    Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage.

      • Delivery of Defective Products
      • Product received is of unsatisfactory quality / has a manufacturing defect

    Kindly drop us an email (info@enmelife.com) & attach clear snapshots of hard copy invoice, nature of defect & product batch code.

    Note: You will be required to return the goods by sending the defective product to our address. We will not accept returned goods that are opened from the packaging. If you are unable to return the goods (empty or already thrown out), no product exchange will be rendered.